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Welcome to our website. By using our website, you agree to be bound by these terms and conditions of use (“Terms”). If you do not agree to these Terms, please do not use our website.
All the wigs on our website are custom made by the measurements provided by the customer and personalised to the customer’s desired colour. Due to the custom nature of our products, we do not accept returns or exchanges.
Once an order is placed, we will begin the process of creating your custom wig. The process can take up to 4-6 weeks depending on the complexity of the order. We will keep you updated on the progress of your order and will notify you when it is ready to ship.
We ship all of our wigs via a tracked and insured service. We will provide you with a tracking number once your wig has been shipped. We are not responsible for any customs or import taxes that may be applied to your order.
Please note that while we make every effort to match the color of the wig to the color you have chosen, there may be slight variations in the final product. This can be due to variations in screen displays and the natural variations in hair color. We consider an acceptable difference to be one tone lighter or darker than the color chosen. We apologize for any inconvenience this may cause and ask that you understand that this is a natural occurrence in the custom wig-making process.
Our liability to you in connection with any product purchased through our website is strictly limited to the purchase price of that product.
Any dispute arising out of or in connection with these Terms, or the breach, termination or invalidity thereof, shall be resolved by binding arbitration in accordance with the JAMS International Arbitration Rules. The arbitration shall be conducted in the English language in London, United Kingdom.
We accept payment via Visa, Mastercard Payment must be made in full before your wig will be shipped.
Before shipping, we will send you photos of the final wig for your approval. If you wish to make any minor changes to the color, we will make those changes free of charge. However, once you have accepted the color of the wig and received the product, we will not be able to make any further color changes. We will proceed to ship the product only after your final approval of the color.
We reserve the right to make changes to these Terms at any time. Your continued use of our website following any changes to these Terms will be deemed to be your acceptance of those changes.